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Frequently Asked Questions

Do you have questions? If you can't find the answer below, reach out to us and we'll be glad to help.

  • What are your company’s hours of operation?
    Service is available Monday thru Friday, 8:00am to 12:00am. Office Hours are 8:30am to 5:00pm.
  • Can I make special requests?
    Of course you can! If you have got a particular product you would like us to use in your office, or an area you want us to avoid when dusting just let us know. We will then pass these details onto the crew.
  • Are you offering 100% satisfaction guarantee?
    Yes! we offer a 100% satisfaction guarantee on our services. Customer satisfaction and quality is extremely important to us. If we ever fail to provide the level of service you deserve, contact us within 48 hours from the date the service has been completed, and we will return no later than 7 days to re-clean the area/item for free.
  • Are you insured and bonded?
    Yes, we are! U.S. Cleaning Service, llc is insured and bonded. We carry a $2 million aggregate general liability insurance. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.
  • Can I trust my cleaning professional?
    Yes, you can! We do a thorough national vetting to make sure we have top-notch crews. On top of that we’re always here to help resolve any issues. All our cleaners and maids are highly trained, background and reference checked, as well as insured and bonded.
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